Zoom
Zoom/WebEx
WebEx
Jabber
Jabber/VOIP
100
(Z1)What is Zoom?
Video-conferencing software used for screen-sharing, content sharing, and meetings
100
(Z6)Demonstrate how to schedule a meeting
Go to “Meetings” tab
100
(W2)Who at the university has access to Webex? What credentials are used for their account?
a.Everyone
b.SSO (can be accessed through portal)
100
(J1)What is Jabber? What devices can Jabber run on?
a.Jabber is an online service where a faculty or staff with an office cisco phone can access their phone through an app.
b.iPhone, Android, Mac, Windows
100
(J6)Where can information and the download for Jabber be found?
100
(Z7)Demonstrate how to turn on the setting that allows you to share your Zoom screen while screen sharing in Zoom. Demonstrate how to turn on screen share.
a.Uri-edu.zoom.us → login → go to Settings → In Meeting (Basic) → Configure “Show Zoom windows during screen share”
b.Green button in the middle of the Zoom toolbar
100
(W3)In what circ*mstances would you need to set up a Webex session with a user? Demonstrate how to do this.
a.We would use this at the Helpdesk when a user calls who is uncomfortable with computers, and they are having difficulty following our instructions, or they are unable to tell us what the problem with their computer is.
b.Log into Webex, start meeting, invite the person or copy the meeting link into an email and send it to them
100
(J2)Who can use Jabber?
Faculty or staff that have a cisco phone and URI number that matches their number on the URI directory. (any number or email that is non-URI is not acceptable)
100
(J7)How does a faculty member log in to Jabber once their account is active and the client installed?
Have them login to the application with their LDAP credentials.
100
(Z3)Who at the university has access to Zoom? What credentials are used for their account?
a.Everyone
b.SSO
- Logging in through SSO and using the uri-edu domain is the best way to log into the account
100
(Z8)If the user is a professor and gets the error message, “Warning The instructor's email is invalid(2216). Error Code 2216 - …” when trying to go to the Zoom tab in Brightspace, how can this be fixed normally?
- Have the user sign out of Zoom on all applications (desktop and web client)
- Have the user go to uri-edu.zoom.us and sign in
- Once they get to the home screen of Zoom’s webpage, they should be able to access Zoom through Brightspace
100
(W4)Where can you find more information about Webex?
100
(J3)Where can a user look to find out if their personal information is correct? Who do they want to contact if it is incorrect?
They can check the directory online to verify if their information is correct. If any of their information is incorrect, they can go to e-Campus → Self Service → URI Directory Profile to change their home phone #, preferred name, campus phone & fax #, email address, and web page address. Faculty should contact HR.
100
(J8)Can a user use Jabber with a departmental phone (such as enrollment services number)?
No, Jabber can only be used with a URI phone number that is displayed in the directory for only one person.
100
(Z4)Demonstrate how to show if your profile is a Licensed account
Click on the profile icon in the top right corner and it should say “Licensed”
100
(Z9)If the user gets the error message, “The user does not exist or belong to this account(1001)” when trying to go to the Zoom tab in Brightspace, why does this usually happen? How could this be fixed?
- This usually happens because the user most likely signed up for a Zoom account with their URI email before URI acquired the university Zoom license
- Have the user sign out of Zoom on all applications (desktop and web client)
- Have the user go to uri-edu.zoom.us and sign in or go to the Zoom desktop client, click sign in with SSO, enter uri-edu as the domain, and sign in with SSO credentials
100
(W5)How to enable breakout rooms in Webex?
Need to be host, hit the Breakout tab at the top of the already started meeting and hit “Enable Breakout Session”
100
(J4)What is needed in a ticket to request Jabber?
- User’s personal phone (point of contact)
- User’s office phone
- Type of device they will be using it on (ex. iPhone, PC, Mac)
- Double check that they are listed in the directory with their proper phone number. If no phone number is listed they have to follow the instructions at the bottom of the directory to make it visible.
100
(VP1)What does VOIP stand for?
Voice Over Internet Protocol
100
(Z5)Demonstrate how to find your personal meeting link. Can this link be changed?
- Go to “Profile” on the Zoom browser website when you’re logged in
- Yes, the personal meeting link can be changed to anything the user wants
100
(W1)What is Webex?
Video conference software used for screen-sharing, remote desktop, meetings, etc.
100
(W6)What are the two ways to assign people to a breakout room? How does each way work?
a.Automatically and Manually
b.Automatically → shows how many participants will be in each room before the assignment, then it allows manual moving of the participants after hitting Create Assignment
c.Manually → Shows all user, select box on the left side → Move to session → select session
100
(J5)When a user requests Jabber, ask them if they’d like their voicemails forwarded to their email address. If they’d like this, what must be added to the ticket?
- A note that they’d like it forwarded
- Confirmation of their URI email
100
(VP2)What is the purpose of the VOIP Self-Care portal? What credentials does the VOIP Self-Care portal use? Who can access it? Where can you go to find the VOIP Self-Care portal?
a.The Self Care Portal is a login Website that allows you to set up and control your URI telephone features such as voicemail, speed dial, and forwarding.
b.SSO (ecampus username and SSO password)
Anyone with a URI Cisco phone
c.https://web.uri.edu/its-voip/
Actual link (https://cucm-p.uri.edu:8443/ucmuser/main#telephonypage)
